LNER want people to submit nominations for staff who have gone above and beyond on their journeys.
Claire Ansley, director of customer experience at LNER, said: “LNER prides itself on making every journey the very best it can be. This wouldn’t be possible without the many wonderful individuals and professionals within LNER and we’re lucky to receive praise each day for so many of our great people.
“However, we need your help to ensure that the best of the best are nominated and celebrated in our annual Customer Choice Awards. We’re looking for those LNER people that always make your journey that bit easier and who deliver a brilliant experience.
“Whether you’re a regular long distance customer or just made a quick trip with us, we’d love to hear from you if one of our team made your day and stuck in your memory.”
Earlier this year LNER secured one the highest scores and the third consecutive increase in the National Rail Passenger Survey carried out by Transport Focus. The 91% overall score demonstrates the commitment by LNER to provide the very best experience to customers using the services on the East Coast route. To nominate, click here.